Communicating internally in uncertain times

 
 A crisis comes without an address. What happens in a crisis has mostly been dealt with from an external media perspective but the impact to the internal audience is rarely taken quite seriously. Employees tend to get frightened and look for information, guidance, and reassurance. Often they hear what they want or expect to hear and [...]

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Partner communication: role of internal communicators in shaping the message

One of the biggest errors in outsourcing, according to a senior professional of the Outsourcing Institute is the lack of communication. But, according to me, communicating the right messages with the outsourcing partners, especially in the case of captives (might work differently if the delivery center supports other clients as well) is the biggest obstacle. [...]

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