Uncommon Lessons From the 2010 Delhi Commonwealth Games

With the dust settling after the successful completion of the Delhi 2010 Commonwealth Games many organizations in India are either heaving a sigh of relief or are simply delighted not just because we came second in the ranking but also since their business operations ran smoothly. I can relate to the event and how we kept [...]

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Policy Rollouts and Adoption – Role of Internal Communicators

All of us must be familiar with policies and guidelines such as ethics, gifting, dress code, behavior and office infrastructure among others that are foundations for any organization’s success – either as recipients of these policies or the creators.  However how, when and what needs to be communicated will determine how your employees perceive your company in [...]

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Thinking of a Career in Internal Communications?

I wanted to pen down my thoughts on the evolving internal communications function based on numerous queries that have come my way from students, practicing professionals and educationists. This post also articulates the role of the internal communicator, key skills and competencies needed to excel in this field and the various career opportunities that exist.  Internal [...]

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Internal Communication Trend Spotting For 2010

In 2009, as the world coped with one of its worst economic downturns it also created opportunities for internal communicators to revisit their practice and come out stronger. Internal communicators were called to craft some of their toughest messages in organizations which reduced workforces and froze pay. They also had the ‘not-so-envious’ task of communicating [...]

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Sustainability and Communication – Fostering a Trusting Work Environment

How closely you engage your employees can be the difference between sustaining through tough times or sinking into insignificance. Unlike ever before the barometer of engagement is been tested so intently by employees in organizations world over. Sustainability means different things for different organizations – ranging from work-life balance to being a great place to work, from [...]

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Sense and Senstivity in Internal Communications

Your leadership wanted to beat the recession. We had layoffs. We were pressurized to revisit our operating expenses. That led to a wave of reforms (pay cuts, reduction in benefits among others). You (the HR and Communications teams) believed it was necessary and you communicated it the right way. Or did we? Were we sensitive [...]

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Are you losing your best performers in this downturn?

The India Attrition Study 2008 (October 2008- March 2009) conducted by Business Today and People Strong  is out. The May 3, 2009 dated edition of Business Today carries an article on key findings.   The study tried to understand why employees quit and how this current slowdown has impacted the way employers view their employees. [...]

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Communicating the ‘final lap’ – the missing link?

 A senior human resources professional was perturbed by a mail from the training department calling employees to collect certificates for a prestigious training from an individual’s desk!           The letter had an ‘inhuman’ touch and he was livid comparing it to distributing ‘water bottles’ which had become a rage in the [...]

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