Revolution 2.0 and Implications for Internal Communications

Over the past few weeks the world watched as people movements toppled regimes across the Arab world. I have been intrigued by the way leaderless bands of people joined hands to form a cohesive force that overthrew a dictator in Tunisia and freed Egypt from a ruler who stayed in the saddle for 30 long [...]

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Policy Rollouts and Adoption – Role of Internal Communicators

All of us must be familiar with policies and guidelines such as ethics, gifting, dress code, behavior and office infrastructure among others that are foundations for any organization’s success – either as recipients of these policies or the creators.  However how, when and what needs to be communicated will determine how your employees perceive your company in [...]

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Reigniting the Culture Conversation – Internal Communications and Storytelling

‘Culture alignment is what makes organizations successful’. This message stuck to my mind like never before! I attended one of the best sessions ever on a topic often considered to be ‘esoteric’ and ‘abstract’ – culture. This post is to share my personal take-aways. Conducted by a senior leader this session had no presentation slides [...]

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The Power of Feedback in Evaluating Internal Communication Work

Nothing compares to the power of feedback and networking. I recently witnessed its influence while shaping a set of internal communication posters we created for a milestone event. The posters were an element of a larger campaign to get employees excited about the organization’s history, progress, people, culture and talent. When we began the campaign [...]

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Calling Communicators – You Have a Responsibility As Educators Too!

As communicators, I believe we are truly honored to watch how communication gets created and experienced at close quarters – especially internal communications. Since internal communications is rarely discussed at external forums or shared due to company confidentiality issues it is by far a greater challenge blurring what students or newbie communicators get to learn. [...]

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Sense and Senstivity in Internal Communications

Your leadership wanted to beat the recession. We had layoffs. We were pressurized to revisit our operating expenses. That led to a wave of reforms (pay cuts, reduction in benefits among others). You (the HR and Communications teams) believed it was necessary and you communicated it the right way. Or did we? Were we sensitive [...]

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Value feedback or find it on a Discussion Forum!

A mail in our internal informal network caught my attention. It was from an employee upset by the poor service and attitude which his team and he experienced while at lunch at a newly opened restaurant in Delhi.   What made me sit up was the potential impact of this experience (read: word of mouth/viral [...]

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